Privacy Policy

1. Who We Are

London Party Wall Surveyors Ltd is a party wall surveying practice registered in England and Wales (company number 14489334). Our office is at 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London W1T 6EB. You can contact us at info@londonpws.co.uk.

We are the data controller for the purposes of UK GDPR in respect of any personal data we process about you.

2. What Data We Collect

We may collect the following personal data:

• Your name
• Your phone number and email address
• Your postal address and property address
• Details about your property and the building works in question
• Any other information you choose to provide when contacting us

We collect this information when you contact us via our website, by telephone, by email, or in person.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• To provide party wall surveying services to you or on your behalf
• To respond to your enquiry or correspondence
• To prepare party wall notices, schedules of condition, and party wall awards
• To meet our legal obligations as appointed surveyors under the Party Wall etc. Act 1996
• To send you relevant updates about your case while it is active
• To maintain our business records

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: where we are engaged to carry out party wall surveying services
• Legitimate interests: responding to enquiries and conducting normal business administration
• Legal obligation: where we are required to process data under the Party Wall etc. Act 1996 or other applicable law

5. How Long We Keep Your Data

Client files are retained for 6 years after the completion of services, in line with standard professional practice and the limitation period under the Limitation Act 1980.

Records of enquiries that do not result in an engagement are retained for 2 years.

6. Sharing Your Data

We do not sell your personal data to third parties. We may share it with:

• Your neighbouring property owners and their appointed surveyors, as required under the Party Wall etc. Act 1996
• Professional advisers (solicitors, accountants) where necessary
• Our website and enquiry-form provider, which receives the details you submit through our forms and passes them to us
• Our customer relationship management (CRM) system, which we use to record enquiries, manage appointments and keep you updated on your case
• Our electronic signature provider, which we use to send you our Letter of Appointment for signature
• Cloud storage, email and other software service providers under data processing agreements
• Any other party with your prior consent

Some of these providers may store or process data outside the UK. Where they do, we only use providers that protect it with appropriate safeguards recognised under UK data protection law, such as UK adequacy regulations or the International Data Transfer Agreement.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• The right to access the personal data we hold about you
• The right to have inaccurate data corrected (rectification)
• The right to have your data deleted in certain circumstances (erasure)
• The right to restrict how we process your data
• The right to data portability
• The right to object to processing based on legitimate interests

To exercise any of these rights, please contact us at info@londonpws.co.uk. We will respond within one calendar month.

If you are unhappy with how we have handled your data, you can make a complaint to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website does not use tracking, analytics or advertising cookies. The WhatsApp button is a plain link to WhatsApp and sets no cookies on our site; once you open WhatsApp, WhatsApp's own privacy policy applies. See our Cookie Policy for details.

9. Changes to This Policy

We may update this privacy policy from time to time. The current version is always available on our website. Where we make material changes, we will take reasonable steps to bring them to your attention.